Shipping & Return Policy

Once you place an order with us, our dedicated team will process and fulfill it within 1-2 business days. Please note that business days do not include weekends or public holidays.

We offer various shipping methods to cater to your needs. The available shipping options and rates will be displayed at the checkout based on your location and order details. Please select the desired shipping method that suits your requirements.

The estimated delivery times vary depending on the shipping method you choose and your location. Once your order has been shipped, you will receive a confirmation email with tracking information to track the progress of your delivery.

Please note that delivery times are estimates and are subject to factors beyond our control, such as weather conditions, customs delays, or carrier-related issues. We strive to ensure timely deliveries but cannot guarantee specific delivery dates.

We offer international shipping to select countries. The available shipping options and rates for international orders will be displayed at the checkout based on your location and order details. Please note that international shipments may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient.

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to monitor the progress of your shipment on our website or the designated carrier's website.

Returns are accepted within 30 days of the original purchase date. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused, unopened, and in the same condition as when you received it. It must also be in its original packaging. Please include any accessories, documentation, or free gifts that were included with the purchase.

To initiate a return, please contact our customer support team at contactus@silkimed.com. Our friendly representatives will guide you through the return process and provide you with a return authorization code (RAC).

Once you have obtained the RAC, carefully package the item(s) and clearly write the RAC on the outside of the package. Ship the item(s) back to us using the provided return shipping label.

We are pleased to offer free return shippingfor all eligible returns within the Canada and United States. Our return shipping label will be provided to you upon contacting our customer support team. Please ensure to use our designated shipping carrier and follow the provided instructions to avoid any unnecessary delays or complications.

Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. If approved, a refund will be processed and credited back to your original payment method within a reasonable timeframe.

To ensure a hassle-free return experience, we do not charge any restocking fees.

Please note that certain items are exempt from being returned. Final sale items, including but not limited to clearance items, promotional items, or items marked as non-returnable, are not eligible for returns or refunds. Additionally, any personalized or customized products cannot be returned unless there is a manufacturing defect or damage during transit.