Shipping policy

At SilkiMed, we strive to provide fast and reliable shipping services to our customers. This shipping policy outlines the details of our shipping methods, rates, and delivery times to ensure a transparent and satisfactory shopping experience.

Order Processing

Once you place an order with us, our dedicated team will process and fulfill it within 1-2 business days. Please note that business days do not include weekends or public holidays.

Shipping Methods and Rates

We offer various shipping methods to cater to your needs. The available shipping options and rates will be displayed at the checkout based on your location and order details. Please select the desired shipping method that suits your requirements.

Delivery Times

The estimated delivery times vary depending on the shipping method you choose and your location. Once your order has been shipped, you will receive a confirmation email with tracking information to track the progress of your delivery.
Please note that delivery times are estimates and are subject to factors beyond our control, such as weather conditions, customs delays, or carrier-related issues. We strive to ensure timely deliveries but cannot guarantee specific delivery dates.

International Shipping

We offer international shipping to select countries. The available shipping options and rates for international orders will be displayed at the checkout based on your location and order details. Please note that international shipments may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to monitor the progress of your shipment on our website or the designated carrier's website.

Shipping Issues

If you encounter any issues with your shipment, such as delayed delivery or damaged items, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.
Questions about the Terms of Service should be sent to us at contactus@silkimed.com.
Our contact information is posted below:
Silki Cosmetic Inc.
contactus@silkimed.com
70 East Beaver Creek Road, unit 29-31, Richmond Hill Ontario L4B 1B3, Canada